Terms and conditions:

Customer must return the product(s) to IVSEC only after a valid RMA is issued from IVSEC. The RMA number and copy of the invoice is required on the outside of the packaging (so the package can immediately be quarantined for assessment).

All products must be returned in original packaging, specifically no fault items must be returned unopened with all seal undamaged. (Handling Fee of 15% may apply to all No Fault Returns).

In case of future enquiry regarding the returned good(s), customer must provide proof of delivery or consignment information to confirm the delivery of the goods.

Any physical damage incurred on the faulty product due to misuse of the product will cancel the warranty and is the customer’s responsibility.

All credits, replacements and repairs will depend on vendor’s directives for the return of the faulty products. Replacement and return may result in the delays due to vendor’s lead time and stock availability. Some vendors require DOA and Faulty products to be handled via their own departments. Please see applicable list on Return Policy – Faulty Products document.

For any returned faulty goods to IVSEC, if no fault is found after testing by the Vendor, then the customer will be responsible for any charges incurred from the Vendor for testing.