In some cases, IVSEC Support staff may ask you to provide a remote connection to your Windows, MAC or smartphone device (Android or Apple) to assist you further.
This is achieved using ZOHO Assist, a safe and secure remote control application.
If requested by our Team, go to https://join.zoho.com/ on your device.
Your Support Technician will then provide the device ID for you to enter
NOTE for Mac users – click here for security settings adjustments that may be required to allow remote session