In some cases, IVSEC Support staff may ask you to provide a remote connection to your Windows, MAC or smartphone device (Android or Apple) to assist you further.

This is achieved using ZOHO Assist, a safe and secure remote control application.

If requested by our Team, go to on your device.

Your Support Technician will then provide the device ID for you to enter

NOTE for Mac users – click here for security settings adjustments that may be required to allow remote session