In some cases, IVSEC Support staff may ask you to provide a remote connection to your Windows, MAC or smartphone device (Android or Apple) to assist you further.

This is achieved using ZOHO Assist, a safe and secure remote control application.

If requested by our Team, go to https://join.zoho.com/ on your device.

Your Support Technician will then provide the device ID for you to enter

NOTE for Mac users – click here for security settings adjustments that may be required to allow remote session