In some cases, IVSEC Support staff may ask you to provide a remote connection to your Windows, MAC or smartphone device (Android or Apple) to assist you further.
This is achieved using Teamviewer, a safe and secure remote control application.
If requested by our Team, go to https://www.teamviewer.com/en/info/quicksupport/
Your Support Technician will then ask you to provide your ID and password
NOTE for Mac users – click here for security settings adjustments that may be required to allow remote session